Most reviews listen to your stream and read your chat. Sometimes a review can only read the chat. When that happens, the report tells you why, near the top.
What audio adds
With audio, we hear how you delivered the stream, not just how chat reacted to it. That adds seven more things to your review: your speaking pace, dead air, how often you talked to your audience, how you answered chat, what kept people around, whether your topics landed, and how your opening went. Tips can also quote what you actually said.
To hear your stream we transcribe the audio. We never download or store your video, and we keep the transcript for up to 30 days.
A chat-only report is still a full read of the room. It just can’t tell you anything about your delivery.
If your Twitch VOD has no audio
If the VOD itself has no sound on Twitch, we can’t hear it either. Play a minute of the VOD to check your mic made it into the recording, then run the review again.
Audio on its way
Two notes mean the audio is coming. You don’t need to do anything.
- Twitch is still processing this broadcast. Twitch can take a few hours after you go offline to make a broadcast’s audio available. We add it automatically, and your report updates at the same link.
- We’re retrying the transcription. Our transcriber couldn’t take the audio when the report ran. That was on our side, not your stream’s. We retry automatically, usually within a few hours.
On a monitored channel, we usually hold the review until the audio is ready, so it arrives with it.
Why a review was chat-only
| What the report says | What it means | What to do |
|---|---|---|
| From your channel’s history | One of the past broadcasts we reviewed when you added the channel. These read chat only on purpose, so your history starts on day one. | Nothing. Every new broadcast after that gets audio. |
| This week’s audio reviews are used up | Your plan’s audio reviews for this week are spent. | Wait for the reset on Monday. Reviews on your monitored channels don’t use this count. |
| For subscribers only, or for channel members only | The channel limits this VOD to subscribers on Twitch or members on YouTube, so we can’t get to the audio. | Nothing. The chat read is complete. |
| No audio could be accessed | The VOD may be private, removed, or have no audio track. | Check the VOD is still up and has sound. |
| Too little of the stream could be transcribed | Parts of the audio couldn’t be read, so we left your speech out instead of guessing. | Run the review again. That usually fixes it. |
| The stored transcript expired | The transcript had expired by the time this review ran. | Run the review again to include the audio. |
| Our transcriber was offline, at capacity, or had a setup problem | A problem on our side, not your stream’s. | Run the review again later. |
| The transcription failed partway | The transcriber hit an error partway through. | Run the review again. That usually fixes it. |
| YouTube wouldn’t hand over the audio | YouTube refused or cut off the download. This is usually temporary. | Run the review again later. |
| The audio stream couldn’t be opened | We couldn’t open the broadcast’s audio when the report ran. | Run the review again. |
| This VOD’s audio has failed repeatedly | The audio keeps failing, so we stopped retrying it. | Nothing. The chat read is complete. |
When the audio doesn’t come through for any reason except the first two rows, the review doesn’t use one of your audio reviews.
Silent streams
If a report says the stream was silent, we did listen. Nobody spoke, only music or silence, so your speech is left out. Nothing went wrong.